🩺 Healthcare ERP · Patient management

Less waiting, faster discharges and one record for every patient

Register patients in seconds with ABHA Scan and Share, book and remind appointments, run OPD queues and bed boards live, and discharge without chasing paperwork. Every visit, test, medicine and bill lands on one UHID that doctors, nurses, lab, pharmacy and billing share.

Live patient journeyDemo hospital
Registered today214
Waiting now18
Average wait14 min
Beds occupied86%
  1. Book
  2. Arrive
  3. Triage
  4. Consult
  5. Tests
  6. Pharmacy
  7. Bill
  8. Review

Registration

One patient, one UHID, registered in seconds

Patients scan your QR code with their ABHA app and their verified details arrive at the desk. Before a new UHID is created, the system looks for an existing record. Try it: change the name, mobile or birth year below.

  1. Patient scans your QRWith the ABHA app or another ABDM app
  2. Verified profile arrivesName, age, gender, mobile and ABHA number
  3. UHID found or createdThe duplicate check runs first
  4. Token issuedThe patient goes straight to the queue

New registration

Example records. Real matching also uses date of birth, ABHA, address and photo.

How the match score is built

Name similarity55%
Mobile number30%
Birth year15%

Existing records

    Appointments

    Fill the slots, then make sure patients turn up

    See when patients book, send reminders on WhatsApp or SMS, and work out what missed appointments cost. Example figures; set your own.

    Missed appointments a month—
    Fees lost a month—
    Recovered with reminders—
    No-show rate with reminders—

    Based on 26 working days a month. Studies of SMS and phone reminders report better attendance, but results vary from clinic to clinic.

    Set up appointment reminders

    Out of every 100 appointments

    • Attended
    • Missed
    • Kept after a reminder

    When patients book, example week

    91011121314151617Mon1424221891216138Tue1219201581113116Wed1118181471012106Thu1219191581114117Fri1117181461013128Sat1623211556742

    Hour of the day, 24-hour clock. Darker cells are busier. Busiest slot: Monday 10:00.

    OPD queue

    How long will patients wait today?

    Enter arrivals per hour, consultation time and doctors on duty. The estimate uses the Erlang C queue model, so treat it as a guide: appointments, priority cases and breaks change real waits.

    Doctors busy—
    Chance a patient waits—
    Patients in the queue—
    Plan queues for my OPD
    Average wait before seeing a doctor—

    Average wait with fewer or more doctors

    Patient record

    Every visit, result and bill on one record

    Hover or tap a layer to see what it holds. Each role sees only the parts it needs. Example record.

    🪪 Identity

    UHID, ABHA number and address, photo, contacts, next of kin and family links.

    UHID
    24-001873
    ABHA number
    •• •••• •••• 1234
    ABHA address
    s.sharma@abdm
    Family link
    Spouse and 2 children

    Who sees it: Front desk and all clinical staff

    📅 Visits and admissions

    Every OPD visit, admission, transfer, day-care stay and teleconsult.

    OPD visits
    14 in 3 years
    Admissions
    1, knee surgery
    Teleconsults
    3
    Next visit
    12 Nov, orthopaedics

    Who sees it: Front desk, doctors and nurses

    🩺 Clinical notes and vitals

    Complaints, diagnoses with ICD-10 codes, vitals, nursing notes and care plans.

    Last BP
    132/84 mmHg
    Diagnosis
    Type 2 diabetes (E11)
    Last note
    Treating doctor, 21 Oct
    Care plan
    HbA1c every 3 months

    Who sees it: Doctors and nurses

    🧪 Orders and results

    Lab and radiology orders with results, reference ranges and reports.

    HbA1c
    7.4%, target below 7%
    CBC
    Normal, 21 Oct
    Knee X-ray
    Report attached
    Pending
    Lipid profile

    Who sees it: Doctors, lab and radiology

    💊 Medicines and allergies

    Prescriptions, medicines given on the ward, allergies and alerts.

    Allergy
    Penicillin, alert on every order
    Current
    Metformin 500 mg twice daily
    Last dispensed
    21 Oct, 30 days
    Interactions
    Checked when prescribing

    Who sees it: Doctors, nurses and pharmacy

    🧾 Bills and insurance

    Deposits, bills, packages, TPA approvals and PM-JAY eligibility.

    Last bill
    ₹1,850, paid by UPI
    Balance
    Nothing due
    Insurance
    Policy linked, cashless
    PM-JAY
    Checked at admission

    Who sees it: Billing and insurance desk

    🔐 Consent and access log

    Signed consents, ABDM consents and a log of who viewed or changed what.

    Consents
    Surgery, anaesthesia, data sharing
    ABDM consent
    1 provider, valid to 31 Dec
    Last viewed
    Lab technician, 21 Oct 11:42
    Changes
    Every edit logged with user and time

    Who sees it: Medical records and compliance

    Admissions and beds

    A live bed board for every ward

    Beds change colour as patients are admitted and discharged and rooms are cleaned. Below it, check your own occupancy, length of stay and turnover.

    Occupied—
    Vacant—
    Being cleaned—
    Occupancy—

    General ward12 beds

    • G-01
    • G-02
    • G-03
    • G-04
    • G-05
    • G-06
    • G-07
    • G-08
    • G-09
    • G-10
    • G-11
    • G-12

    ICU6 beds

    • I-01
    • I-02
    • I-03
    • I-04
    • I-05
    • I-06

    Private rooms8 beds

    • P-01
    • P-02
    • P-03
    • P-04
    • P-05
    • P-06
    • P-07
    • P-08
    • Occupied
    • Discharge due
    • Being cleaned
    • Vacant
    • Reserved

      Your bed numbers for a 30-day month

      Bed occupancy—
      Average length of stay—
      Turnover interval—
      Discharges per bed—

      One bed's month: stays and empty gaps

      Get a live bed board
      Discharge

      Discharge in hours, not half a day

      Switch on parallel tasks and auto-drafted documents to see when the patient can leave and when the bed is free again. Example timings.

      Doctor's discharge order
      Discharge summary
      Pharmacy returns and take-home medicines
      Final bill
      Insurance or TPA approval
      Nursing handover and patient advice
      Bed cleaning and release
      • Patient leaves
      • Bed ready for the next patient
      Patient leaves after—
      Bed ready after—
      Time saved against paper—
      ABDM and privacy

      Connected to India's digital health network

      ABHA-based registration and consent-driven record sharing under the Ayushman Bharat Digital Mission, with access controls built for the DPDP Act.

      1. M1
        Scan and Share at the deskThe patient scans your QR code and their ABHA profile arrives with a token.
      2. M2
        Visits linked to ABHAEach visit becomes a care context the patient can see in their app.
      3. M3
        Records requestedAnother provider asks for the patient's records through the consent manager.
      4. Consent
        Patient approvesConsent is given for a purpose and a time window, and can be withdrawn.
      5. Consent
        Your hospital is toldThe consent manager confirms what may be shared and for how long.
      6. M2
        Encrypted records sharedYour system sends FHIR R4 records for the consented visits only.
      93 crore+ABHA accounts
      104 crore+health records linked
      FHIR R4record format

      Government figures, July 2026.

      How it works

      From first setup to go-live

      Six steps to move your front desk, wards and doctors onto one system.

      1. Step 1Map the patient journeyOPD, IPD, day care and emergency flows.
      2. Step 2Set up mastersDepartments, doctors, slots, wards and beds.
      3. Step 3Bring in recordsOld patient IDs, histories and open bills.
      4. Step 4Connect systemsABDM, lab machines, payments and WhatsApp.
      5. Step 5Go live by departmentFront desk first, then wards and doctors.
      6. Step 6Track the numbersWaits, no-shows, occupancy and discharges.
      What it changes

      Results patients and staff notice

      What changes once registration, queues, beds and discharge run on one system.

      Shorter waits

      Slots and doctors planned from real arrival patterns.

      Beds turned faster

      Discharges and cleaning tracked bed by bed.

      One record per patient

      Duplicate checks before every new UHID.

      Fewer missed visits

      Automatic reminders and one-tap rescheduling.

      Who it's for

      Built for every kind of care provider

      From a single clinic to a hospital group.

      • Multi-specialty hospitals
      • Clinics and polyclinics
      • Nursing homes
      • Diagnostic centres
      • Day-care and surgical centres
      • Hospital chains and groups
      Healthcare ERP

      Other modules in the suite

      One integrated system.

      FAQ

      Patient management questions

      Answers for hospital owners, administrators and IT teams.

      What is patient management in a hospital ERP?

      It runs the patient's journey from first contact to follow-up: registration and UHID, appointments, OPD queues, admission, bed allocation, transfers and discharge. Every visit is linked to one record that doctors, nurses, lab, pharmacy and billing share.

      What is a UHID, and how is it different from ABHA?

      A UHID (unique health identification number) is your hospital's own patient number. ABHA (Ayushman Bharat Health Account) is a 14-digit national health ID under the Ayushman Bharat Digital Mission. The system stores both, so records stay under your UHID while patients can link and share them through ABHA with consent.

      What does ABDM integration involve?

      Three milestones. M1 covers creating and verifying ABHA, including Scan and Share registration. M2 makes your hospital a Health Information Provider that links visits to ABHA and shares records with consent. M3 makes it a Health Information User that can fetch records from other providers with the patient's consent. Records are exchanged as FHIR R4 bundles.

      How does Scan and Share work at the registration desk?

      The patient scans your hospital's QR code with an ABHA app, which sends their verified profile to your system. The system finds or creates the UHID and issues a queue token, so the patient skips the paper form.

      How does the system stop duplicate patient records?

      Before a new UHID is created, it searches existing records by name, mobile number, date of birth and ABHA, scores likely matches and asks staff to link or merge instead. Every merge is logged and can be traced.

      Can it reduce OPD waiting times?

      Yes. It spreads appointments across slots, shows live queues, lets doctors call the next token and shows managers when arrivals are close to doctor capacity, which is when waits climb fastest, so they can add a doctor or change slot lengths.

      Which patient-flow reports does it give?

      Bed occupancy, average length of stay, bed turnover, admissions and discharges by department, discharge turnaround time, OPD footfall, waiting time and no-show rates, filtered by doctor, department and branch.

      Is patient data secure, and is it ready for the DPDP Act?

      Access is role-based, every view and change is logged and data is encrypted. The Digital Personal Data Protection Rules, 2025 were notified on 13 November 2025 with an 18-month phased rollout, and the system supports the consent notices, consent withdrawal and breach reporting they call for.

      How long does implementation take?

      Usually 8 to 14 weeks for one hospital, depending on departments, data migration and integrations such as ABDM and lab machines. This is an estimate.

      Get In Touch

      Ready to see every patient’s journey on one screen?

      Tell us how many beds, OPD rooms and branches you run. We reply within 4 business hours and can demo with your own data.

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